Airline Service and Passenger Handling
Course Outline
Course description:
Target Learners: Check-in and boarding personnel, and all others with duties that include direct contact with passengers.
This program has been developed to improve service to passengers, and to train airport and air operator ground personnel in the procedures and best practices during:
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Check-in,
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Baggage Handling,
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Boarding, and
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Passenger Handling.
Course price: US$190
Module 1 – Introduction, Abbreviations & Definitions
Module 2 – Customer Service, Appearance, and Interpersonal Skills
Assessment 1
Module 3 – Check-in and Baggage Handling
Module 4 – Passenger Handling, Boarding, and Security
Assessment 2