Terms and Conditions

Terms and Conditions:

  • Online training courses may NOT be transferred to another student.
  • Students have 90 days (3-months) to complete an online course.
  • Orders placed under a “Corporate Account” or “Discount Code” are NOT eligible for refund, cancellation, or transfer. NO EXCEPTIONS.
  • Refunds are not issued for transfers to courses of equal or lesser value.
  • If you transfer to a more expensive course, you must provide payment for the additional tuition at the time of transfer.

Course Extension Policy:

  •   You may request a 1-month extension provided the request is made BEFORE the online course expires.
  • Students who have left the employ of a company, or students who FAIL their final exam (see below) are NOT eligible for credit, extension or refund of any kind, regardless of time spent in the course or time remaining.
  • All online courses require the student pass a final exam. Students must receive a passing grade to be issued a Certificate of Completion.

Students are given 2 attempts to pass the final examination. If a student FAILS 2- times, they must re-enroll and pay tuition (this includes taking the class over from the beginning) to take the course  a second time. No credit or partial discount will be extended due to a failed exam.

Seminar and Virtual Training Reschedule Policy

We understand…things happen! If you can’t attend your scheduled class date, you have options:

  • If you contact us at least 15-calendar days before the start date… we can reschedule your class to a future date… AT NO CHARGE!
  • If your request is AFTER this date (i.e. 15-days or less remaining before the class starts) we offer a (very reasonable) sliding fee schedule.

For your protection, verbal requests are NOT honored. We ONLY accept written reschedule requests!!

Email us info@gnconline.net


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